RETURNS & EXCHANGES
Please read the full return policy before initiating the process.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached.
* Gift cards are nonrefundable.
To complete your return or exchange, we require a receipt or proof of purchase. If you have any questions, please email email@example.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items can be refunded or exchanged if they are returned within 7 days of the customer receiving the product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver (given that the return occurred within 30 days of purchase by the gift giver) and they will find out about your return/exchange.
To return your product, mail your product to: AVILA BY DN 2242A Dufferin St Toronto Ontario M6E3S1 Canada.
Orders placed within the US & Canada are eligible for free return shipping. AVILA will cover up to $10 USD of the return shipping cost for all international orders. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you receive an item that is damaged, please contact customer service immediately. We will provide a full refund or exchange if the damaged item is reported to us within 7 days after the purchase.